Returns Exchanges

We will glady accept returns or exchanges if you are not 100% satisfied with you order. PLEASE NOTE: A 25% restocking fee may apply.

We are committed to our customer's satisfaction with our merchandise beyond the point of sale. Merchandise may be returned by mail when accompanied by the following:

return authorization number
packing slip
all original packaging

We cannot accept returns without prior authorization. Items sent back without the return authorization number, will be charged a 25% restocking fee.

A return authorization number may be obtained by calling Crafts Feathers Floral Customer Service: (866) 874-7313 between the hours of 8:00 a.m. to 4:30 p.m. CST Monday through Friday or Email Us. Our customer service representative will provide you further instructions on sending your merchandise return to Crafts Feathers Floral.

Refunds will be processed based on the original form of payment.

The following items cannot be returned:
* Product Samples
* Individual products purchased as part of a set (the entire set must be returned)
* Discontinued Items

While we are unable to process new orders via the return process, if you wish to replace the item, please place another order.

For your protection and to ensure prompt delivery, we recommend that you send your return via UPS or insured Parcel Post. We're sorry, return shipping fees are not refundable. In the case of damaged items, please refer to damaged items section below.

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the items in your shipment, please contact Crafts Feathers Floral Customer Service: (866) 874-7313 between the hours of 8:00 a.m. and 4:30 p.m. Monday through Friday.
 
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